PanaToys Return and Refund Policy

We want you to be satisfied with your PanaToys purchase. Please review the following requirements before requesting a return.

30-Day Return Window

You may request a return within 30 days after your order is delivered.

To be eligible, the product must be unused, unworn and in the same condition in which it was received. It must include its original packaging, accessories, manuals and labels.

Starting a Return

Before returning any product, contact us through our Contact Us page at https://www.panatoys.com/pages/contact.

Include your order number, the email address used at checkout and the reason for your request. If the product arrived damaged, defective or incorrect, include clear photographs of the product and its packaging.

Do not mail a product to an address shown on the original shipping package. Returns must be approved first, and we will provide the correct instructions. Products returned without prior authorization may not be accepted.

Damaged, Defective or Incorrect Products

Please inspect your order after delivery. If your product arrives damaged, defective or different from what you ordered, contact us promptly so we can review the issue and provide an appropriate resolution.

When we confirm that an incorrect, damaged or defective product resulted from our error, PanaToys will provide the applicable return or resolution instructions at no additional return-shipping cost to you.

Change-of-Mind Returns

For an approved return that is not caused by a damaged, defective or incorrect product, the customer is responsible for return-shipping costs.

Original shipping charges and expedited-delivery charges are non-refundable unless required by law or the return resulted from our error.

Non-Returnable Products

The following products cannot be returned:

• Gift cards
• Products marked as final sale
• Used, worn, altered or damaged products
• Products missing original packaging, accessories or components
• Opened personal-care, hygiene or safety products
• Products for which a return was requested more than 30 days after delivery

Please contact us before purchasing if you have questions about whether a particular product is eligible for return.

Refunds

After receiving and inspecting an authorized return, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for us to process the refund. Your bank or payment provider may require additional time to post the credit to your account.

If more than 15 business days have passed since we approved your refund, please contact us.

Exchanges

We do not guarantee direct exchanges. The quickest option may be to return the eligible product and place a new order after the return is approved.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We will try to assist, but changes and cancellations cannot be guaranteed after processing or fulfillment has started.

Contact Us

For questions or return requests, use our Contact Us page:

https://www.panatoys.com/pages/contact

Please include your order number and the email address used at checkout. Never include passwords or complete payment-card information.