Shipping policy
Shipping Destinations
PanaToys currently accepts and ships orders only to eligible addresses within the United States. We do not currently offer international shipping.
Order Processing
Please allow approximately 3–7 business days for order verification, processing, preparation, and fulfillment before shipment. Business days are Monday through Friday, excluding federal holidays.
Orders placed on weekends or holidays will begin processing on the next business day. Processing time is separate from transit time.
Estimated Shipping Time
After an order has shipped, estimated transit time within the United States is approximately 4–13 business days. The estimated total time from placing an order to delivery is therefore approximately 7–20 business days.
These timeframes are estimates, not guaranteed delivery dates. Delivery may be affected by carrier delays, weather, holidays, address problems, product availability, or other circumstances outside our reasonable control.
If we become unable to ship your order within the timeframe originally provided, we will notify you and provide available options, which may include accepting the delay or cancelling the affected order for a refund, as required by applicable law.
Shipping Charges
Any applicable shipping charges will be displayed during checkout before you complete your purchase. Available shipping methods and costs may vary depending on the product, destination, order value, and current promotion.
Tracking Information
When your order ships, you will receive a shipping-confirmation email containing available tracking information. Tracking updates may take 24–48 hours to appear after a shipping label is created.
You can check available tracking information on our Track Your Order page.
Some orders may be delivered in separate packages. If products from the same order are fulfilled separately, you may receive more than one tracking number and packages may arrive on different dates.
Order Cancellation
You may submit a cancellation request within one hour after placing your order. A cancellation request is not guaranteed because order processing may begin immediately.
To request cancellation, contact us through our Contact Us page and include your order number and the email address used at checkout.
Once an order has entered fulfillment or shipped, it generally cannot be cancelled. After delivery, any eligible return will be handled according to our Return and Refund Policy.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout. Please review your address carefully before submitting your order.
If you notice an error, contact us through our Contact Us page within one hour of placing the order. We will try to correct the address, but changes cannot be guaranteed after processing begins.
If an order is returned, delayed, lost, or delivered incorrectly because of an incomplete or inaccurate address provided by the customer, additional shipping charges may apply before the order can be reshipped. Any available refund will be handled according to our Return and Refund Policy.
Delayed, Lost, or Missing Packages
Carrier tracking may occasionally show limited movement or a premature delivery scan. If your tracking shows “delivered” but you cannot locate the package, please check around the delivery location, ask household members or neighbors, and allow up to two business days for the carrier’s tracking information to update.
If the package still cannot be located, contact us through our Contact Us page with your order number and tracking information. We will review the available information and assist with the appropriate next steps.
Damaged or Incorrect Items
If an item arrives damaged, defective, or different from what you ordered, contact us within seven days of delivery through our Contact Us page.
Please provide:
- Your order number;
- A description of the problem;
- Clear photographs or video of the item and packaging; and
- The email address used to place the order.
After reviewing the information, we will explain the available resolution, which may include a replacement, refund, or other appropriate remedy. Please do not discard the product or packaging until we have completed our review.
Questions About Shipping
If you have questions about an order or this Shipping Policy, please contact us:
PanaToys
Operated by Bora Home Store LLC
Email: panatoysstore@gmail.com
Contact page: https://www.panatoys.com/pages/contact
Please allow up to two business days for a response. For order-related questions, include your order number and the email address used at checkout.
Last updated: September 3, 2026